Thank you for shopping with Dominique Saint Paul.
We want you to be completely satisfied with your purchase of luxury leather goods from our e-commerce website. If you need to return or exchange a product, please read our Returns Policy outlined below.
Eligibility for Returns
1.1. Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer service team within 48 hours of receiving the item. We will arrange for a return or exchange at no additional cost to you.
1.2. Incorrect Product or Size: If you receive an incorrect product or size, please notify us within 7 days of receiving the item. We will arrange for the correct product or size to be shipped to you, and we will cover any shipping costs incurred in the return process.
1.3. Change of Mind: We understand that preferences may change. If you have a change of mind about a product, you may return it within 14 days of receiving the item, provided that the product is in its original condition, unused, and with all original tags and packaging intact. In this case, you will be responsible for the return shipping costs.
2.1. Authorization: To initiate a return or exchange, please contact our customer service team with your order details and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and further instructions on how to proceed.
2.2. Packaging: Please ensure that the product is securely packaged to avoid damage during transit. We recommend using the original packaging whenever possible.
2.3. Return Shipping: For returns or exchanges due to defects, damages, or incorrect products or sizes, we will provide you with a prepaid shipping label or arrange for a courier pickup. For change of mind returns, you are responsible for the return shipping costs and choosing a reliable shipping method with tracking.
Refunds and Exchanges
3.1. Refunds: Once we receive and inspect the returned product, we will process a refund to the original payment method within 7 business days. Please note that shipping charges are non-refundable unless the return is due to a defect, damage, or incorrect product.
3.2. Exchanges: If you would like to exchange a product for a different size or color, please indicate your preference when contacting our customer service team. We will arrange for the exchange once we receive the returned item and confirm its eligibility for exchange.
Conditions for Returns
4.1. Original Condition: All returned products must be in their original condition, unused, and with all original tags, labels, and packaging intact. We reserve the right to refuse returns if the product shows signs of wear, use, or damage.
4.2. Exclusions: For hygiene reasons, certain items such as earrings, intimate apparel, or customized products may not be eligible for return or exchange unless they are defective or damaged.
5.1. Our customer service team is available to assist you with any questions or concerns regarding returns or exchanges. Please contact us through the designated channels specified on our website.
Note:This Returns Policy is subject to change without prior notice. Please refer to the most up-to-date version of the policy on our website or contact our customer service team for any inquiries.
The Dominique Saint Paul Team
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